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Customer Service

Here you will find answers to the most common questions and concerns. Please read through these concerns before emailing any further questions. If you are not able to find an answer after you read this section we will be more than happy to help you out. Thank you.

Placing an Order

Before you are able to order, you must create an account with us. After that we will provide you with a user name and password that allows you to purchase from us using the online catalogue. There are several ways you can order:

Web

Simply browse though our online catalogue (attach link to catalogue) and add items to your shopping cart. When you checkout, your order will be emailed to us and a verification copy will be emailed to you.

Phone

Call in with your order at 905-793-6400

Long distance call 1-800-563-3664

Fax

Fax your order at 905-793-6410

Email

sales@bmsenterprises.com

Mail

80 Bramwin Court

Brampton, Ontario, Canada

L6T 5G2

Minimum Order

Due to the high labor cost associated with processing relatively small orders through order entry, order picking and shipping, a minimum order fee policy has been implemented to offset this cost: minimum Orders are $150 (before tax), orders below the minimum (before tax) will be subject to a $10.00 service fee. (back-orders do not apply)

Discounts

Any orders picked up at our warehouse that are over $250.00 (before tax) will receive the following discounts:

• Pay by Cash: receive a 5% discount.

• Pay by Credit Card: receive a 4% discount.

Privacy Policy

An Overview of Privacy & Security

• We never share your information.

• On occasion we may use your email address to advise you of promotions but we never sell, share, or divulge your email address and personal information.

BMS has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering & dissemination practices for our website: www.bmsfactory.com

Use of bmsfactory.com's order form requires users to give us contact and shipping information (name, address and email address), and financial information (account or credit card number). We may use customer contact information from the registration form to send the user promotional material only from BMS. The customer's contact information is also used to contact the customer when necessary.

No financial information is collected online to bill the user's credit card for products and services. All payment options are processed offline by our customer service representatives. Demographic and profile data is not collected on our site.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

Payment Options

All new accounts are COD or certified cheque. Terms are negotiable after a credit application is approved. Standard credit terms are net 30 days.

Delivery Information

All orders are F.O.B. From our warehouse, the customer has the option of pick-up or any other shipping method. Most of our customers prefer to use UPS or Canada Post.

Return Policy

All return product claims MUST be authorized by BMS Factory and supplied with a return authorization (RMA) number before any returns are accepted. The supplied RMA number must be clearly marked on the shipping box. Failure to obtain BMS authorization before returning product may result in refusal of the shipment at the sender's expense.

Product Returns for Credit

All product returns for credit is subject to a 20% restocking fee. Defective goods for replacement are an exception.

Questions & Comments

If you have any further questions or comments please email us at: sales@bmsenterprises.com

Product Line

Information


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